Refund Policy
Dorte Maison – Return and Refund Policy
At Dorte Maison, we are committed to providing a secure and satisfying shopping experience. While Canadian law does not impose a mandatory withdrawal period for online purchases, we offer a voluntary 14-day return window to ensure our clients shop with confidence.
1. Voluntary 14-Day Return Policy
You have up to 14 calendar days from the date of delivery to request a return. No explanation is required, and no penalties apply — as long as the item is eligible under the conditions below.
To be accepted, the returned item must be:
-
Unworn and unwashed
-
In its original condition
-
With all tags attached
-
In its original packaging
2. Sale and Promotional Items
Items purchased on sale or during promotions are eligible for return within 14 days, just like full-price items.
However, exchanges (e.g., size changes) are not offered on discounted items — we recommend reviewing our size guide carefully before ordering.
3. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team as soon as possible.
You will be offered a full refund or a replacement, depending on your preference and product availability.
4. How to Start a Return
To initiate a return, contact us at info@dorte-maison.com
We will send you a return form and detailed instructions.
Returns sent without a completed return form will not be processed.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
If you haven’t received your refund within 15 days of confirmation, please contact us at info@dorte-maison.com.
Final Notes
At Dorte Maison, transparency and client satisfaction are at the heart of everything we do.
By following this policy, you ensure a smooth return process and a service that respects both your rights and our standards.
If you have any questions, feel free to reach out at info@dorte-maison.com.
