Shipping policy
Dorte Maison – Shipping Policy
At Dorte Maison, we strive to provide fast, reliable shipping to our customers across Canada and around the world. This policy outlines our processing times, delivery expectations, and shipping procedures to ensure a smooth and transparent shopping experience.
1. Delivery Times
All orders are processed and shipped within 24 to 48 hours after payment confirmation.
Once shipped, delivery typically takes 5 to 20 business days, depending on the destination. Please note that shipping times may vary due to factors such as weather conditions, seasonal demand, or customs clearance procedures.
2. Free Shipping
We are proud to offer free worldwide shipping, regardless of order size or destination. This is part of our commitment to providing a seamless and stress-free experience for every customer.
3. Shipping Origin
All Dorte Maison orders are shipped directly from our suppliers. This allows us to maintain short processing times and deliver high-quality products efficiently, while keeping our fulfillment process streamlined and consistent.
4. Order Processing
After placing your order, you will receive a confirmation email. Your order will be prepared and shipped within 24 to 48 hours. Once shipped, you will receive a tracking number via email, allowing you to follow your package until it arrives.
5. Order Tracking
Every order includes tracking. You will receive your tracking number by email once your package has been shipped. You can use this number on the carrier’s website to monitor the delivery progress.
6. Order Changes or Cancellations
You may request to change or cancel your order within 24 hours of purchase.
Please email our support team at info@dorte-maison.com as soon as possible.
After this time, we cannot guarantee changes or cancellations.
7. Customer Support
For any questions regarding your order or our shipping policy, please contact us at info@dorte-maison.ca. Our team is here to assist you and will respond as promptly as possible.
8. Delays and Exceptions
While we do everything possible to meet the estimated delivery times, some delays may occur due to circumstances beyond our control (e.g. customs processing, weather events, or carrier delays). We appreciate your understanding and patience in such cases.
9. Customs and Import Fees
Customs duties, import taxes, or handling fees may apply depending on your country’s regulations.
Dorte Maison is not responsible for any such charges incurred upon delivery. These fees are the sole responsibility of the customer. We recommend checking your local customs policies before placing an order.
Final Note
At Dorte Maison, we are dedicated to offering an exceptional online shopping experience, including clear communication and dependable delivery. By following this shipping policy, we ensure that every client receives their order as smoothly and efficiently as possible.
If you have any questions or concerns, feel free to contact us at info@dorte-maison.com.
